Return & Refund Policy

At EmbroiderShoppe.com, we create digital embroidery designs with great care and attention to quality. We truly appreciate your support and want every customer to have a wonderful experience with our products.

Because all of our products are digital downloadable files, all sales are considered final.

Digital Products

All items sold on EmbroiderShoppe.com are digital embroidery design files delivered electronically. No physical products will be shipped.

Once payment has been completed, your files become available for instant download.

Refunds & Returns

Due to the nature of digital products, we are unable to offer refunds, returns, exchanges, or cancellations once a purchase has been completed and the files have been downloaded or accessed.

This policy applies to, but is not limited to:

  • Accidental purchases
  • Ordering the wrong file format or size
  • Compatibility issues with embroidery machines or software
  • Duplicate purchases
  • Change of mind after purchase

We kindly ask that you carefully review all product details, file formats, sizes, and compatibility information before placing your order.

We're Here to Help

Your satisfaction is very important to us. If you experience any issues with your purchase, please contact us and we will do our best to assist you.

This includes:

  • Corrupted or damaged files
  • Missing files
  • Problems with the design file itself
  • Download or access issues

If there is an error with the embroidery design, we will gladly review the issue and, where appropriate, provide a corrected or replacement file.

Contact Information

Please contact us at:
support@embroidershoppe.com

To help us assist you as quickly as possible, please include:

  • Your order number
  • The design name
  • A brief description of the issue
  • Photos or screenshots, if applicable
  • Your embroidery machine model and file format

Our Commitment

We are committed to providing high-quality embroidery designs and friendly customer support. We genuinely value every customer and appreciate your understanding of our digital product policy.

Thank you for supporting EmbroiderShoppe.com.